Privacy Policy for Earthen Echoes
At Earthen Echoes, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, participate in our workshops, purchase our products, or engage with our other services. We encourage you to read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us, our products or services, when you participate in activities on our site, or otherwise when you contact us.
- Personal Identifiable Information: This includes your name, email address, phone number, and postal address. We collect this when you register for a workshop, make a purchase, subscribe to our newsletter, request custom commissions, or inquire about our services.
- Payment Information: When you make a purchase or book a workshop, we collect necessary payment details (e.g., credit card numbers). However, we typically use third-party payment processors who handle this information securely and directly. We do not store sensitive payment card details on our servers.
- Information related to Services: For custom ceramic and glass commissions or art installation services, we may collect specific details about your project needs, design preferences, and location for service delivery.
- Communications and Interactions: Records of your correspondence with us through email, phone, or other channels, including feedback, inquiries, and customer service requests.
- Automatically Collected Information: When you visit our online platform, we may automatically collect certain information such as your IP address, browser type, operating system, referring URLs, and how you interact with our site. This data helps us improve our online experience.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To fulfill your orders for handcrafted ceramic pottery, artisan glass art, pottery classes, glass blowing workshops, and custom commissions. This includes processing transactions, arranging deliveries, and providing access to workshops.
- To Communicate with You: To respond to your inquiries, send you administrative information (such as changes to our terms and policies), and send you marketing communications if you have opted in.
- To Improve Our Services: To understand how our site and services are used, diagnose technical problems, and conduct research and analysis to improve our offerings and develop new ones.
- For Security Purposes: To protect our site and services from fraud, abuse, and other malicious activities.
- To Comply with Legal Obligations: To adhere to applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
We may share your information with third parties only in the following circumstances:
- Service Providers: We may share your information with third-party vendors and service providers who perform services for us or on our behalf and require access to such information to do that work. These include payment processors, shipping companies, website hosting providers, and marketing service providers.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or act in urgent circumstances to protect the personal safety of users of the site or the public.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our online platform is at your own risk.
5. Your Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Third-Party Websites
Our online platform may contain links to third-party websites or services that are not owned or controlled by Earthen Echoes. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Earthen Echoes
31B Kampong Bahru Road, Unit #02-05,
Singapore, Singapore, 169354
Singapore